Groupwise Messaging Novell Unified Resources

Groupwise Messaging Novell Unified Resources

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How Quickly Can You Reach out and Touch Someone?

By: Sharon Housley
How Reliable are Cell Phones? Cellular phones and pagers are part of the "now" generation, instant contact, anywhere at any time. People are looking for convenience, comfort and security. The question is how instantaneous and reliable is the contact?

Talking with someone is the main use for a cell phone, yet due to poor reception how often do calls not go through, or important calls "dropped" due to flaky coverage? Let us not forget, that in a time of tragedy, lines were congested and the resounding "all circuits busy" messages were heard from coast to coast. There is certainly room for improvement if you want to reach out and touch someone.

The alternative to voice communication is traditional text messaging, enjoyed by the young as SMS, a 'hip' communication method, and the older as the tried and true paging, a trustworthy means of communication. A carrier receives pages or text messages via a traditional dial up modem or Internet connection to their terminal, and then broadcasts the messages over their network to the appropriate wireless device. How instant is sending a text message? The answer might surprise you...it depends.

Traditional means of sending text messages is surprisingly reliable and fast. However, many cellular carriers, wishing to merge technologies while keeping costs down, have opted to utilize email technology to send text messages. Why not, an email is nothing more than a text message, using the Simple Mail Transfer Protocol (SMTP). On the surface this sounds like a great idea, nearly everyone has email access, and the use of the Internet streamlines the sending of messages.

What is often overlooked, is the fact that email was not designed to be time sensitive. There can be significant delays and an instantaneous receipt can be lost when sending email to a pager or cell phone. Text messages sent via the email protocol SMTP could take a more scenic del....[MORE]

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