|
What Does Your Telephone Say About You?
By: BIG Mike McDaniel
What Does Your Telephone Say About You When You Are Away?
Your Small Business Image can be Shattered by Your Phone
by BIG Mike McDaniel
Business to Business relationships come to expect a certain level of professionalism, from the first telephone call to the final delivery.
Your business can be on the Really Big 500 list, employ only a handful of people, or be a business of one but what is said by that business to other business customers will reflect the personality of that business. It can be a PR boost or a PR blowout. Have you called the telephone company or your long distance provider lately? Chances are you will get a machine telling you to” listen closely because the menus have changed” (as if they know you called last year). When you do listen closely, chances are there is not a choice on the menu that sounds like the reason you called. Worse, you could choose a selection and be directed to an area that does not answer with no way to get back to real people. What does that say about the company? Terrible impression. Only the company’s bean counters will argue that all that “select and press” boogie-woogie is good for the company.
Word of mouth is faster and cheaper than any other form of advertising, and very widespread. Have you talked with anyone that thinks voice mail menus are nifty?
Same if you have to call an insurance company, or credit card company. Now, it seems, more and more calls are greeted with the “all our agents are busy, please hold” message. Can you imagine how that one got started? “Look, Herb, if we put the main line on voice mail, we can trim our customer support staff in half, just have the machine say ‘everyone is busy helping other customers’, we can save really big bucks!” Not much for PR is it? Even worse if they ditch the 800 number and make you pay for the call.
For years I have told my clients to look to the big boys to see how they do things. Now I hedge my advice, by pointing them at the big boys that are doing it right, because so many have made more than one wrong turn on the road to a professional, caring image.
The telephone is only one part of the puzzle, but one of the most important parts. I tell my clients with small to mid size businesses to call the office from time to time to see how the phone is answered. I cannot count the number of times I have had to ask to person answering the phone to repeat the mesh of words that just flew by. Hundreds of times I have been ka-thudded on hold with not so much as a “Hang on Bub!” It is true, you can hear a smile on the other end of the phone. You can also hea....[MORE]
These are our featured resources and providers for free voice mail box. Feel free to check them out if you
are looking for resources and articles for you to
use. This list includes sites with articles, free voice mail box resources,
information and news.
Adrevenue :: Error #1: Connection error
| Cognigen
- Free Voice Mail Box free voice mail box. Low rates
on free voice mail box for business or residential use!
communications.business-webtools.com |
| |
| Fax, Email, and Voicemail. . .all in Onebox!
Whether you are an individual, a small business, or even a Fortune 500 company, Onebox has a product designed to help you simplify communications. Onebox forwards calls to you wherever you ...
[go to this site] |
| |
| Free anonymous voicemail number.
Free Anonymous Voicemail! Laservoicemail gives you a free unique personal number. Your callers can leave their messages on your voicemail box...
[go to this site] |
| |
| eVoice - Get Free Voice Mail by Email
Log In Contact Us Help With eVoice, you'll get a free phone number that delivers voicemail messages to you as email attachments. Use it any way you want. Sound good? Sign up today for your ...
[go to this site] |
| |
| VersaVoice :: Toll Free Voice Mail
...toll free number linked to a basic voice mail box. The service will play a recording.....Voice Mail Meets The Web! Toll Free Voice Mail .. Overview.. Our Toll Free Voice Mail.....you ...
[go to this site] |
| |
| Free Phone Calls - Voice Mail Free Email Fax
Want Freebies? The Free Stuff Box Top Freebies Books & Magazines Catalogs Free Phone Service Computer Contests & Sweepstakes Coupons & Discounts Surf For Cash Misc. Free Stuff Email ...
[go to this site] |
| |
| Free Voice Mail
...to answering machines.. Free Voice mail box: Different applications on how to.....Free Voice Mail: choose a free voice mail or free.....to record answering machine messages.. Free voice ...
[go to this site] |
| |
| eVoice - Voice mail to Email, Local phone numbers
With eVoice, get a voice mail number that delivers voicemail as email attachments. Or access your voice messages by private phone number. ... Sign up for eVoice Plus and you'll get a local ...
[go to this site] |
| |
|